Service Level Agreements (SLA)

For the context of this API, Delfinance ensures with the following Service Level Agreements (SLA):

SLA	Description
Availability	Delfinance ensures 98,5% of positive responsive activity monthly.
Security	Delfinance will provide security mesures to protect client data, including criptografy, user auth, firewalls and security monitoring 24/7.
Updates	Delfinance carry out scheduled updates outside business hours, with at least 48 hours' notice.
Suport	Delfinance will provide regular technical suport on business ours, and emergencial suport 24/7.
Incident Management	Delfinance will privide a maximum response time of 6 hours in the event of a service interruption or system failure and a maximum recovery time of 18 hours.